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Problem Solving Process

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1. Define

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Definition: Clearly understand and define the problem. Identify the root cause and gather all the necessary information.

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Example: The machine on the assembly line keeps stopping randomly.

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Define: Understand that the issue is the machine’s unexpected stops. Gather data on when and how it happens.

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2. Prepare

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Definition: Plan potential solutions. Brainstorm ideas, gather resources, and consider possible approaches.

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Example: Brainstorm possible causes like faulty wiring, overheating, or software glitches. Plan to inspect the machine's components and test each hypothesis.

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3. Try

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Definition: Implement the solution. Test the planned solution in a controlled environment or apply it step by step.

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Example: Test by replacing a faulty component or adjusting software settings. Monitor if the machine stops unexpectedly after the changes.

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4. Reflect

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Definition: Assess the outcome of the solution. Did it work? What could be improved? Reflect on how effective the solution was.

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Example: After a week of testing, determine whether the machine continues to operate smoothly. If it still malfunctions, revisit the Prepare phase for further investigation.

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